FAQ

COVID-19 SHIPPING UPDATES

We have made the decision in order to maintain faster shipping times and limit our contact and trips to the post office we will be switching to tracked parcel shipping only during this time. We will still offer FREE shipping over $100 however all other shipping will be $12 flat rate.

Do you offer local pickup?

Both pick up locations currently closed to the public due to Covid-19 however we have switched to contactless porch pick up in North Whitby during this time.

 

 

How will I know when my order is ready for pick up?

Once your order has been picked and packed get an email of fulfillment along with a second message with pick up details. Please check your spam as notifications sometimes go there.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payment via PayPal & Credit card via Shopify online payments.

When can I expect my items to ship?

Our current turn around time for ready to ship is 4-6 Business days. Processing times may increase during promotions, releases or sales. Please keep in mind that all of our items are handmade start to finish locally please know we work hard to keep turn around times as low as I can.

Can I return or get a refund if I don't like them?

No. Returns and/or refunds are only granted if the wrong product was sent or if the product is defective otherwise all sales are final.

My package hasn't arrived yet what should I do?

Items are shipped via Canada Post Lettermail (unless otherwise requested) in order to make shipping affordable. Please allow 1-3 weeks for all Lettermail packages to arrive within Canada. Love Squared Kids is not responsible for packages once they are shipped out using this method. If you would like a tracking number with faster shipping please choose parcel at checkout.

Do you still offer any hair accessories? 

Only our amazing scrunchies & headbands!

Do you ship to the USA?

Yes we do! 

Where can I follow you on social media?

You can find us on:

Instagram

Facebook