FAQ

 

Do you offer local pickup?

We offer Curbside Pick Up at our studio which is located at 103B Mary St W, Whitby ON, L1N 2R4.

Pick up days are Tuesdays, Thursdays & Saturdays 10-2pm only. Please note our studio is not open to the public and you will be notified if you choose pick up when it is ready along with instructions. 

We also off pick ups at Markets By Dream Day in Bomwanville. Packages are taken there once a week only. If you are in a rush for your order please select the above whitby location instead. 

We ask you try your best to pick up within 2 weeks or your order may be returned to inventory and refunded.

How will I know when my order is ready for pick up?

Once your order has been picked and packed you will get an order status email advising you that your order is now ready for pick up. Please check your spam as notifications sometimes go there.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payment via PayPal & Credit card via Shopify online payments.

When can I expect my items to ship?

Our current turn around time for ready to ship is 4-6 Business days. Processing times may increase during promotions, releases or sales. 

Can I return or get a refund if I don't like them?

No. Returns and/or refunds are only granted if the wrong product was sent or if the product is defective otherwise all sales are final.

 

 

Do you ship to the USA?

Yes we do! 

Where can I follow you on social media?

You can find us on:

Instagram

Facebook